AIthatearnsits compute.
Not a chatbot widget glued to your homepage. AI built into the workflows where it pays back — answering parts questions on the phone, drafting replies in your support inbox, surfacing the next best action for your sales rep.
Distributor parts assistants · Customer-facing chat · Internal team co-pilots
Embedded into the systems your team already uses
The AI lives inside your phone system, your support inbox, your customer portal, your internal CRM — wherever the work is happening. Not a separate tab nobody remembers to open.
- Phone-system integration (IVR / agent assist)
- Email + ticket draft suggestions
- Customer-portal embedded chat
- CRM next-best-action prompts
Trained on your operation, not the public internet
We index your parts catalog, your historical orders, your knowledge base, your contract pricing — so the AI answers in your numbers, your terms, your inventory reality. It says 'we have 14 in West DC' because it actually checked.
- Live integration with your ERP / catalog
- Knowledge base + manual ingestion
- Contract pricing awareness
- Per-customer context
Knows when to escalate, never makes things up
Confidence-thresholded responses. When the AI isn't sure, it routes to a human with full context — not a generic 'a representative will be with you shortly.' Hallucination is treated as a bug we squash, not a quirk we ignore.
- Per-response confidence scoring
- Auto-escalate below threshold
- Cite source documents
- Hallucination eval suite
Every conversation traced, every metric live
First-response accuracy, escalation rate, customer satisfaction, time-saved. The dashboards make 'is this working?' a one-click question. Quarterly retros tune the model and the prompts to your evolving operation.
- Per-conversation trace + audit
- Live accuracy + escalation metrics
- CSAT + thumbs-up tracking
- Quarterly model + prompt retros
Everything that lands when AI Tools ships.
- Custom AI assistants tuned to your catalog and ops
- Phone, email, ticket, portal, CRM integration
- Live ERP / inventory / pricing context
- Confidence-thresholded auto-escalation
- Source citations on every response
- Per-conversation tracing + audit log
- Live accuracy + escalation dashboards
- Quarterly model + prompt tuning
- Same team builds it and runs it long-term
FindwhereAIwould actually pay back.
Free 14-day diagnostic. We'll audit your support volume, ticket patterns, and rep workflows to identify where AI would land first — and what it would return.